Privacy Policy and
Terms & Conditions
Thank you for visiting Creature Comforts Inn (“CCI”) internet website (“site”) located at the URL https://creaturecomfortsinn.com/. This Privacy Policy and Terms & Conditions detail certain policies implemented throughout RVH governing CCI’s collection and use of personally identifiable information about users of our site and our services.
Privacy Policy Updates
Due to the internet’s rapidly evolving nature, CCI may need to update this Privacy Policy and Terms & Conditions from time to time. If so, CCI will post its updated Privacy Policy and Terms & Conditions on our site along with a change notice on the site. CCI may also send registered users of our services a notice that this Privacy Policy and Terms & Conditions have been changed. CCI encourages you to review this page regularly for any changes. Your continued use of this site and/or services and/or your continued provision of personally identifiable information to us after the posting of such notice will be subject to the terms of the then-current Privacy Policy and Terms & Conditions.
Information Collection
You can generally visit our site without revealing any personally identifiable information about yourself. However, in certain sections of this site, we may require you to submit your personally identifiable information to us and we may invite you to submit questions, comments, and request information.
Due to the nature of some of our services, you may provide us with personally identifiable information such as your name, email address, username, password, address, phone number (including mobile phone number), and other contact information that you voluntarily transmit with your communication to us.
Information Use
We may use your personally identifiable information to deliver our services or information you have requested, verify your authority to enter certain password-protected areas of the site, verify that you are a customer or prospective customer, send you information that you have signed up to receive, send notices about our products and/or services that you have used or that may be of interest to you, send notices about events, and improve the content and general administration of the site and our services.
If you are a user of our services, we may use your personally identifiable information to provide the services to you.
SMS Messaging and Mobile Information
If you provide your mobile phone number to CCI and consent to receive SMS messages, you agree that we may send text messages related to:
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Appointment confirmations and reminders
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Prescription notifications and refill reminders
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Post-visit care instructions
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Hospital updates or schedule changes
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Customer care communications
Message frequency may vary depending on your interactions with our hospital.
Message and data rates may apply depending on your mobile carrier plan.
You may opt out of receiving SMS messages at any time by replying STOP to any text message. After you send STOP, you will receive confirmation that you have been unsubscribed and no further messages will be sent unless you opt in again.
For assistance, reply HELP or contact us directly at (919) 489-1490.
We do not sell, rent, or share mobile phone numbers or SMS consent data with third parties or affiliates for marketing or promotional purposes. Mobile information will only be used for the purpose for which consent was provided.
Consent to receive SMS messages is not a condition of receiving veterinary services.
Children’s Privacy
CCI recognizes the privacy interests of children and encourages parents and guardians to take an active role in their children’s online activities and interests. Neither our site nor our services are intended for children under the age of 13. CCI does not knowingly collect personally identifiable information from children under the age of 13.
Cookies
We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your internet browser’s help file.
On our site, we use session cookies to make it easier for you to navigate the site by remembering your preferences and to improve and track the overall site experience. Persistent cookies enable us to track, store, and target the interests of our users to enhance the experience on our site. If you reject cookies, you may still use our site, but your ability to use some areas of our site may be limited.
Third Party Analytics Tools
Beyond the personally identifiable information you voluntarily provide to us, CCI utilizes analytics tools including third-party technologies, such as Google Analytics, to collect non-personally identifiable information utilizing cookies. Certain types of information, including geolocation, device type, onsite website usage and behavior, demographic data, and purchase history, may be collected and aggregated across CCI site users for our analysis and advertising efforts.
CCI uses Remarketing with Google Analytics and Google Ads to display relevant advertisements to users who have previously visited our site. Referred to as remarketing or retargeting, CCI may utilize previous session information to serve display advertisements to you. Google and other third-party vendors may set cookies and serve ads on external websites.
CCI also uses Google Display Network Impression Reporting and Google Analytics Demographics and Interest Reporting. CCI does not run interest-based advertising campaigns that collect personally identifiable information.
You may opt out of Google Analytics tracking through browser settings or Google’s opt-out tools.
Google Ads & Microsoft Ads Enhanced Conversion Tracking
We may share limited first-party customer data such as an email address, name, home address, or phone number captured in conversion tracking tags. This data is hashed prior to transmission and used solely for measurement and reporting purposes.
According to Google and Microsoft, this data is used only for improving measurement accuracy and will not be shared with other advertisers. Where required, data may be disclosed to comply with applicable law or governmental request.
Aggregate Information
The site may track the total number of visitors, the number of visitors to each page, browser type, IP addresses, and other aggregated data collected through our services. Such information is maintained, used, and disclosed in aggregate form only and does not contain personally identifiable information.
Disclosure of Personally Identifiable Information
We may provide your personally identifiable information and related data to vendors and service providers engaged to assist us in operating our website and delivering services. For example, we may engage third-party marketing or website hosting providers.
We will disclose personally identifiable information if reasonably required to do so by law, regulation, legal process, or governmental authority, or to protect our rights or the rights of our users.
We do not sell personally identifiable information.
In the event of a merger, consolidation, or asset transfer, personally identifiable information may be transferred to a successor entity.
Links to Third Party Sites
The site may provide links to other websites over which CCI does not have control. Such links do not constitute endorsement. CCI is not responsible for the content or privacy practices of third-party websites.
Security
We may employ industry-standard procedural and technological measures reasonably designed to protect your personally identifiable information from loss, unauthorized access, disclosure, alteration, or destruction.
Notice to European Users
This site and the services are targeted to users in the United States. Information submitted may be transferred to and processed in the United States. By using this site, you consent to such transfer and processing.
Terms & Conditions
SMS Communications Terms
By providing your phone number and opting in to receive SMS communications from Creature Comforts Inn, you agree to receive service-related text messages, including appointment reminders, prescription updates, post-visit instructions, and customer service communications.
Message frequency varies depending on your interactions with the hospital.
Message and data rates may apply.
You may opt out at any time by replying STOP. You may request assistance by replying HELP or contacting us directly at (919) 489-1490.
Consent to receive SMS communications is not required as a condition of veterinary services.
Website Use
You agree to use this site only for lawful purposes and in a manner that does not infringe upon the rights of, or restrict or inhibit the use of this site by, any third party.
Questions
If you have any questions regarding this Privacy Policy and Terms & Conditions, please contact us.
This Privacy Policy and Terms & Conditions were last updated: March 19, 2026
Creature Comforts Inn
